I had someone else come out today...They can do the work tomorrow and came in with an estimate $1k below Mr. McAllister...I always try to support the small/family business but in this case I just can't.
3 weeks later and he does not return calls, does not come when he says he will. I believe he is a good guy but disorganized and really needs to hire some phone/scheduling help. I think he just keeps forgetting about us...
I was so impressed when McAllister showed up within 2 hours of my call for a leaking water main coming into my home. He was friendly and seemed like a good guy.
Best customer service, ever.
I can't praise this company enough. After purchasing an auctioned property I quickly learned that getting the gas turned on was going to be my biggest and most expensive obstacle. I spent days contacting and meeting with every local plumbing company I could find on the internet. Every company told me that the process would take several weeks and it would cost me well over a thousand dollars. In a last ditch effort I returned to google in the hopes that I could find someone who could help me. After posting a brief description on the McAllister Plumbing homepage I received a call from a gentlemen named Shawn. Shawn couldn't of been more knowledgeable of the service I was requesting and immediately quoted me a price that was almost half of what every other plumbing company quoted me. He then forwarded me to a lady named Terri who updated me on every step throughout the process. Shawn and Terri take the phrase well-oiled machine to a whole new level. They turned what I initially thought was going to be my biggest and most expensive obstacle into a piece of cake. I challenge anyone out there to find a more competent company. McAllister Plumbing is the only company you need to know when it comes to plumbing.
Had a pool installed and the pool company suggested McAllister Plumbing to install the gas line for the heater. Called Sean and he quickly came out and gave me an estimate. He was very responsive so I went with him and he installed the line within a week or two. We ran into delays with the pool, so we didn't finish the construction in the fall; we waited until March to finish the pool. From day one, the heater didn't work properly, most of the time it would not ignite. I was frustrated with how difficult it was to get a call returned by Sean. I had to call him multiple times over a couple of weeks to get a response. Spoke to McAllister who came out to see if they could fix the issue. They advised it is a heater issue, not a gas supply issue. Had the Jandy equipment rep come out, inspected and tested the heater and confirmed the heater is fine. Jandy determined it is a gas line issue. Called McAllister multiple times without a response. It seemed as though since the money was collected, he was no longer willing to respond to my calls or come out to try and help fix the issue. After multiple voice mails without a response, I ended up going to another plumbing company to fix the issue. Based off the service and lack of responses I received from Sean, I would not suggest his services.
I called McAllister Plumbing when my gas fireplace stopped working. Shawn came highly recommended and I was told they specialize in fireplace inserts. Though it seemed to be their busy season we were able to schedule a time that worked conveniently for me and Shawn arrived when he said he would. His service was friendly and professional and I'd recommend Shawn to anyone.
Mcallister Plumbing is a US Plumber based in Glen Burnie, Maryland. Mcallister Plumbing is located at 600 Sandy Rdg Dr, Glen Burnie, Md 21061, Glen Burnie, MD 21061, USA.
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