Service department sucks came to pick up a vehicle out of the 3 service writers 1 can do anything for you the other 2 just say you have to talk to Gary. Took 26 minutes just to get any help while I waited for him to make 3 phone calls Instead of taking care of the person standing in front of him. I suggest they either train someone to do something other than say you have to wait on the slow ignorant guy at the end to wait on you in 20 minutes or just learn the definition of customer service.
Long wait time and overpriced. I had a 12pm appointment for a oil change and state inspection and I ended up being there till 4pm and the amount charged was overpriced. I arrived at 12pm for my appt, which I was told would take 1 1/2 hr over the phone. I waited till almost 2 pm when someone came out and said my car did not pass inspection and would need a $16 light bulb and windshield wipers $15/each. I asked how long since this was the first time I was called and I figured it must be ready by now. I was told another 30 minutes. I waited another 45 minutes & then I went to the desk to ask the status they said, oh the windshield wipers don't fit so we needed to go get other ones and I would need to wait longer. I was going to just leave but was told they would not be able to pass my car for inspection without them replaced. I could have easily done this myself at home, however it would mean having to drive back to AAA to get the passed inspection paper work. I felt like I was being taken advantage of and had no choice but to wait at this point. I then waited another 30 minutes at this point I am late to get my kids from day care. They finally are done and ring me up for me to find I am charged $107.25 for both my windshield wipers. I questioned this and was told it was the make of the car, I have replaced these several times on this car and have never paid more then $30 for both windshield wipers. In addition the inspection was $90 with a $11 discount, this is not a discount it is still over the cost at any regular inspection stations, just did my truck 2 months ago for $69 with no coupon. I paid the invoice and left feeling very frustrated and ripped off. In addition I ended up spending an additional $50 for late pick up fee with my kids daycare. Never would I think an inspection & oil charge could possibly take 4 hours. If you want to save your money and time do not go here.
Edit from original-- spoke to the store manager who understood and apologized for the the issues I had. He rectified the situation and advised me of steps he was taking to ensure the situation would not happen in the future I appreciated the time he took.
In my 22 years of life I have never received better customer service. I was warmly greeted from the moment I came in the doors and left completely and utterly satisfied. There was not a moment in the 3 hours that I was there that I wasn't reminded of all the wonderful deals that Triple A has to offer. A wonderful establishment.
Called and scheduled to have my truck picked up and taken to local shop in Glen Burnie and Jerry said they could not bleed the fuel system on my F350. funny is they did it last year and had record but he said they did not charge me for it. I had brake job done at same time then he said they did not charge me for it but they did get it running. they said the tech did it as a favor. I am lost as when I asked him if they changed fuel filters he said yes??? he said I needed to take it to the dealer for engine work. I tried to explain that I changed the fuel filter and had it air bound , my fault but he did not work on engines. This does not add up. guess they should stick to towing and not repairing.
Very helpful in all departments I dealt with. Got me in and out in less amount of time that was quoted.
Aaa Glen Burnie Car Care Insurance Travel Center is a US Travel Agency based in Glen Burnie, Maryland. Aaa Glen Burnie Car Care Insurance Travel Center is located at 10 Holsum Way, Glen Burnie, MD 21060, USA.
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