Good customer service and a great selection of furniture... Tad bit expensive but you get what you pay for!!!
Shopping for furniture is not something I look forward to. That said, this experience was more than I expected. You are greeted at the door and will get a description of the store and an attempt to direct you to the appropriate areas for your search. You're not followed around the store, but you are free to roam at your leisure. I did end up purchasing a new sofa and was happy with the price and selection. I didn't feel pressured and there wasn't an attempt to entice me to purchase more than I wanted. I guess the best compliment I could give is to say I will probably return the next time I'm looking for something in a product they would carry. My salesperson Pam was a professional and knowledgeable of the products the store carries.
Despite the sign on the door, they do have fake sales and they do have price negotiating.
My guy was great, sold me a sofa. Extremely patient (I came back three times to pick the right couch, the first time my two year old was running around acting like an idiot.). On the third and final visit I was with my salesman when I overheard another salesman ask the manager a question. Manager (I think he was a manager) was a prick. He spoke down to the other employees as if they were stupid right in front of me. One guy just asked a simple question and instead of giving him an answer he asked questions in return that made the guy sound like an idiot. As a manager myself, I saw the interaction as wholly unprofessional. My only regret was that I didn't call him out on it. Treat your employees with respect and stop acting like they owe you something. Again I do not know that it was a manager or simply a senior salesman but he was definitely in a position of authority or was more experienced than the other individuals. It made me uncomfortable to watch. Would've been five starts, should've been three but my salesman was really nice and patient. Love the furniture, great quality, great selection, made to order. Definitely worth the price.
No pressure sales team allow you to browse the store with minimal interruption. When we needed a sales rep, they were readily available. Great selection of quality furniture with semi-custom options.
The Sofa Store is a US Furniture Store based in Glen Burnie, Maryland. The Sofa Store is located at 851 Cromwell Park Dr, Glen Burnie, MD 21061, USA.
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